When you register for or use a VHL Digital Product, we may collect certain information from or about you or your students. The first type of information we may collect includes certain personal or identifying information, such as first and last name (or, at your option, a pseudonym or substitute identifier), email address, birth year, school affiliation including country, state or province, time zone, school type, and full institutional name (optional), and username. When you provide us with this information, which is collected on an individual basis, you knowingly choose to disclose it to us.
Additionally, subject to compliance with the Family Educational Rights and Privacy Act (“FERPA”) and other federal, state or local laws governing the privacy of educational records, your school, school district, or educational institution may provide Vista Higher Learning with certain information for your account, such as your name, email address, and course and section enrollment information. This is discussed further in the section titled “Student Information” below.
Another type of information we collect is user-generated content, which may include profile information, enrollment and login history, audio and video recordings, and scores for practice activities. In addition, some VHL Digital Products offer instructors and students the ability to complete substantive course work, including the ability to upload documents and submit communications. Some VHL Digital Products also offer instructors the ability to store student grade information on or through such products.
You may choose not to provide us with some or all of the information described above. However, in some cases, if you choose not to provide us with the required information, you will not be able to access or use some or all of the content or services of the VHL Digital Products.
Like many commercial websites, we use standard "cookie" technology and web server logs to collect information about how the VHL Digital Products are used. Cookies are small pieces of data that are stored by your web browser on your hard drive. Cookies allow our web servers to recognize the computers used to access the VHL Digital Products. Cookies allow you to move from page to page within the VHL Digital Products by remembering the information about the entire session.
You can configure your web-browser to disable cookies, but doing so may impair your use of the VHL Digital Products.
- To facilitate and enable the registration, access, and operation of VHL Digital Products;
- To respond to your requests for product support or customer service;
- To personalize your use of and experience with VHL Digital Products; and
- To monitor and improve the overall performance and quality of VHL Digital Products.
We may also use the information we collect through the VHL Digital Products to communicate with you in connection with your use of the VHL Digital Products. You may opt-out of receiving these communications at any time. The following options are available to opt-out of receiving these messages:
- Send email to firstname.lastname@example.org
- Send written correspondence to:
- Vista Higher Learning
500 Boylston Street
Suite 620, Boston, MA 02116
- Call 800-618-7375 or 617-426-4910
- Fax (617) 426-5215
- By using the "unsubscribe" link on any emailed correspondence from Vista Higher Learning
Vista Higher Learning does not sell, trade, or otherwise transfer your personally identifiable information to outside parties except under the following circumstances:
- To our trusted affiliates and third party service providers, as further described below, who assist us in operating our business, servicing our website, or supporting you with your product experience;
- When we believe in good faith that disclosing such information is necessary or advisable, including, for instance, to comply with any law, court order, or legal process, including responding to any government or regulatory request;
- To enforce our site policies or protect our or other’s rights, property, or safety;
- To a buyer or other successor or assignee in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Vista Higher Learning’s assets; and
- Otherwise as permitted or required by law.
User information and user-generated content may also be made available to school officials, including instructors, who Vista Higher Learning reasonably believes to have a legitimate educational interest in such information and materials. Such information and materials may include a student's first and last name, username, e-mail address, student ID (if provided), the student's substantive course work, any student recorded and submitted communications, uploaded documents, product usage information (including time on site, time spent on each course-related activity, submission dates and times for course activities), score and grade information, login history, account creation date and time, and enrollment history. Additionally, if Vista Higher Learning makes chat rooms, forums, or message boards available by or trough the VHL Digital Services, it is important to remember that information you choose to disclose in these areas will become public information, and you should exercise caution in deciding whether to disclose your personal information publicly on such forums.
For the avoidance of doubt, Vista Higher Learning will not provide any third party with any personally identifiable information for purposes of engaging in targeted advertising. However, Vista Higher Learning may disclose aggregated user information or statistics in order to describe the VHL Digital Products to prospective partners, advertisers, and other third parties, and for other lawful business purposes.
We have implemented reasonable technical, physical and administrative safeguards to help protect your personally identifiable information against unauthorized access or loss. For instance, Vista Higher Learning provides privacy and information security training to our employees. While Vista Higher Learning strives to protect the personal information of users and takes reasonable steps to ensure the security, integrity and confidentiality of such information disclosed to us, we cannot guarantee the security, integrity or confidentiality of any information disclosed, and you do so at your own risk.
When you create a password using a VHL Digital Product, you are responsible for keeping this password confidential. Please make every effort to ensure it remains private. Do not share your password with anyone, even on a temporary basis. Vista Higher Learning is not responsible for unauthorized access to accounts gained through the sharing of passwords. If you suspect your password has been compromised, contact Vista Higher Leaning Technical Support immediately.
If you lose or forget your login information, you may contact us and ask us to change your password to a temporary password. You authorize us to, upon request, send your login information to your email address of record. Further, we may provide secondary school instructors with a method of resetting a student's password for students who have indicated to us that they are enrolled at the instructor's school. This means that, if you are a secondary school student, it is possible for instructors at your school to view your VHL Central Site account. We will not knowingly provide instructor login information to any student.
You or your parent or legal guardian may review, correct or delete your personally identifiable information maintained by us. You may also ask us to stop collecting or using some or all of your personally identifiable information. However, please be aware that this may limit or prevent your future use of the VHL Digital Services.
If your school, school district, or educational institution has provided Vista Higher Learning with your user information, the school, school district, or educational institution is responsible for providing the means by which parents, legal guardians, and eligible pupils may review and correct erroneous personally identifiable information in accordance with applicable law. See the section titled “Student Information” below for more information.
If you have any questions about reviewing, modifying, or deleting Student Information provided to us by your school or educational institution, please contact your school or educational institution directly.
The VHL Digital Products are not generally intended for children under the age of 13, but in some instances children under the age of 13 may be eligible users of certain VHL Digital Products. If that is the case, the child’s parent or legal guardian or school must assist the child in registering the product or service for use. Any information that may be needed for delivery of the product or service which may not be legally collected from a child under the age of 13 must be provided by the child’s parent, legal guardian or school with the consent of a parent or legal guardian or school, in each case as may be required by law. If you have reason to believe that we have collected personal information from someone under 13 years of age without having obtained the authorizations described above, please contact Vista Higher Learning Technical Support.
We encourage parents and teachers to spend time online with children and to monitor their online activities. Please protect your child's privacy by instructing them to never provide personal information via the internet without your permission.
500 Boylston Street
Boston, MA 02116
Vista Higher Learning takes concerns about privacy and use of personal information seriously, and will reply as quickly as reasonably possible to any report of concern.
Last Updated 5/2/2016